3.1 异步调用接口列表

3.1.1 坐席登录

{
"cmd":"logon",
"callBackUrl":"http://192.168.183.147:58113/openapi/token/getToken",
"online":1,
"workType":1
} 

{
    "code": 0,
    "message": "success",
    "data": null
} 

// 上班结果通知
{
    "agentKey":"1001@wucb",
    "message": {
        "reason":"上班成功",
        "stationNo":111,
        "type":"logon",
        "systemtime":"2020-08-12 16:11:46",
        "mainCaller":"8715628449220019",
        "status":0
    }
}

// ps: 当用户已经处于登录状态时返回参数
{ 
  "code" :  0 , 
  "message" :  "has bean logon" 
} 
// 此时仍然可以正常进行后续其它操作. 

3.1.2 坐席下班

// 下班结果通知
{    
    "code": 0,
    "message": "success",
    "data": null
}

{
    "agentKey":"1001@wucb",
    "message": {
        "reason":"登出成功",
        "type":"logout",
        "systemtime":"2020-08-12 16:15:44",
        "status":0
    }
}

2.1.3 坐席空闲

{    
  "code": 0, 
  "message": "success",    
  "data": null
}

{
    "agentKey":"1001@wucb",
    "message": {
        "reason":"示闲成功.",
        "type":"agentidle",
        "status":0
    }
}

2.1.4 坐席忙碌

 {    
 "code": 0,    
 "message": "success",    
 "data": null
 }

 {
    "agentKey":"1001@wucb",
    "message": {
        "reason":"示忙成功",
        "agentkey":"1001@wucb",
        "type":"agentbusy",
        "status":0
    }
}

2.1.5 获取坐席当前状态

{
    "code":0,
    "message":"success",
    "data":{
        "callBackStr":"{"reason":"示忙成功","agentkey":"1002@zl","type":"agentbusy","status":0}",
        "workType":1,
        "online":1,
        "operatorId":"1002",
        "agentSte":"NotReady",
        "mainCaller":"8760746",
        "auto":0,
        "callmute":0
    }
}

 3.1.6 话后状态预设

  "code": 0,   
  "message": "success"
}

3.1.7 坐席外呼

 {    
 "code": 0,    
 "message": "success"
 }

3.1.8 坐席静音

 {    
 "code": 0,    
 "message": "success"
 }

// 请求回调 
{
    "agentKey":"1001@wucb",
    "message": {
        "reason":"Success",
        "type":"callmute",
        "dir":1,
        "status":0
    }
}

3.1.9 坐席取消静音

{    
"code": 0,   
 "message": "success"
 }

// 请求回调 
{
    "agentKey":"1001@wucb",
    "message": {
        "reason":"Success",
        "type":"callunmute",
        "dir":1,
        "status":0
    }
}

3.1.10 挂机

{    
"code": 0,    
"message": "success",    
"data": null
}

// 请求回调
{
    "agentKey":"1001@wucb",
    "message": {
        "reason":"挂机成功",
        "type":"cancelmakecall",
        "status":0
    }
}
// 话单回调 
{    "agentKey":"1001@wucb",
    "message": {
        "callid":"202080556074266084388",
        "answer_time":"2020-08-12 16:24:18",
        "auto":false,
        "called":"18910393942",
        "calledArea": {
            "city":"北京 ",
            "provice":"北京"
        },
        "operator_id":"1001 ",
        "altering_time ":"2020 - 08 - 12 16: 23: 43 ",
        "cause ":0,
        "callerArea ": {
            "city ":"北京 ",
            "provice ":"北京 "
        },
        "type ":"after ",
        "dir ":1,
        "devicetype ":"1 ",
        "duration ":447,
        "agent_answer_time ":"2020 - 08 -12 16: 23: 46 ",
        "hangupdir ":0,
        "rstime ":"2020 - 08 - 12 16: 23: 46 ",
        "timestamp ":1597220623,
        "end_time ":"2020 - 08 - 12 16: 31: 13 ",
        "begin_time ":"2020 - 08 - 12 16: 23: 43 ",
        "recordcode ":"152 _202080556074266084388_18910393942_18910393942_20200812162346_1597220626451 ",
        "operator_name ":"1001 ",
        "caller ":"18910393942 ",
        "filename ":"/app/clpms/record/20200812/152 _202080556074266084388_18910393942_18910393942_20200812162346_1597220626451.wav ",
        "mediano ":2,
        "device ":"202080557173764336702 "
    }
}

3.1.11 电话保持

{    
"code": 0,    
"message": "success",    
"data": null
}

// 电话保持是否成功 
{
    "agentKey":"1001@wucb",
    "message": {
        "reason":"Success",
        "type":"mute",
        "dir":1,
        "status":0
    }
}

3.1.12 电话取消保持

{    
"code": 0,    
"message": "success",   
 "data": null
}

// 电话取消保持是否成功 
{
    "agentKey":"1001@wucb",
    "message": {
        "reason":"Success",
        "type":"unmute",
        "dir":1,
        "status":0
    }
}

 3.1.13 班长监听

{    
"code": 0,    
"message": "success",   
 "data": null
 }

// 调用回调说明  
{
    "agentKey":"1001@wucb",
    "message": {
        "reason":"Success",
        "monitor":1,
        "type":"monitor",
        "status":0
    }
}


// 班长监听振铃
{
    "agentKey":"1001@wucb",
    "message": {
        "callid":"202080556074266084394",
        "userdata": {
            "caller":"18910393942",
            "called":"133111111",
            "groupid":802,
            "innercall":0,
            "origShowcaller":"18910393942",
            "agentkey":"3001@wucb",
            "dir":1,
            "type":"makecall"
        },
        "caller":"18910393942",
        "origcaller":"8715628449220000",
        "called":"133111111",
        "nowgroupid":802,
        "type":"monitorringing",
        "followData": {
 
        },
        "device":"202080557173764336715",
        "timestamp":1597223590
    }
}


// 班长监听接听
{
    "agentKey":"1001@wucb",
    "message": {
        "callid":"202080556074266084394",
        "userdata": {
            "caller":"18910393942",
            "called":"133111111",
            "groupid":802,
            "innercall":0,
            "origShowcaller":"18910393942",
            "agentkey":"3001@wucb",
            "dir":1,
            "type":"makecall"
        },
        "caller":"18910393942",
        "origcaller":"8715628449220000",
        "called":"133111111",
        "nowgroupid":802,
        "type":"monitorincall",
        "followData": {
 
        },
        "device":"202080557173764336715",
        "timestamp":1597223590
    }
}

3.1.14 转接

{    
 "code": 0,    
 "message": "success",   
 "data": null
}

// 转接中 
{
    "agentKey":"1001@wucb",
    "message": {
        "type":"transfering"
    }
}
 
// 话后话单  
{
    "agentKey":"1001@wucb",
    "message": {
        "callid":"202080556074266084395",
        "auto":false,
        "called":"18910393942",
        "calledArea": {
            "city":"北京",
            "provice":"北京"
        },
        "operator_id":"1001",
        "altering_time":"2020-08-12 17:29:13",
        "end_time":"2020-08-12 17:29:41",
        "cause":0,
        "begin_time":"2020-08-12 17:29:13",
        "recordcode":"152_202080556074266084395_18910393942_18910393942_20200812172915_1597224555269",
        "callerArea": {
            "city":"北京",
            "provice":"北京"
        },
        "type":"after",
        "dir":1,
        "devicetype":"1",
        "duration":27,
        "agent_answer_time":"2020-08-12 17:29:14",
        "operator_name":"1001",
        "caller":"18910393942",
        "filename":"/app/clpms/record/20200812/152_202080556074266084395_18910393942_18910393942_20200812172915_1597224555269.wav",
        "hangupdir":0,
        "mediano":2,
        "rstime":"2020-08-12 17:29:15",
        "device":"202080557173764336716",
        "timestamp":1597224553
    }
}

3.1..15 取消转接

{    
  "code": 0,    
  "message": "success",    
  "data": null
}

// 取消转接事件 
{
    "agentKey":"1001@wucb",
    "message": {
        "reason":"取消转接或转接失败",
        "type":"transfercall",
        "dir":1,
        "status":1
    }
}

3.1.16 咨询

{    "code": 0,    "message": "success",    "data": null}

// 咨询是否发起成功
{
    "agentKey":"1001@wucb",
    "message": {
        "reason":"Success",
        "caller":"1001@wucb",
        "type":"agentconsult",
        "status":0
    }
}


// 被咨询方接听
{
    "agentKey":"1001@wucb",
    "message": {
        "type":"consultationcalls"
    }
}

3.1.17 咨询返回（被咨询方接通后，发起方有权让被咨询方挂机，恢复二人通话）

{    "code": 0,    "message": "success",    "data": null} 

{
    "agentKey":"1001@wucb",
    "message": {
        "reason":"Success",
        "type":"agentconsultback",
        "dir":1,
        "status":0
    }
}

3.1.18 咨询转接

{    "code": 0,    "message": "success",    "data": null} 

{
    "agentKey":"1001@wucb",
    "message": {
        "callid":"202080556074266084397",
        "answer_time":"2020-08-13 09:43:06",
        "auto":false,
        "called":"18910393942",
        "calledArea": {
            "city":"北京",
            "provice":"北京"
        },
        "operator_id":"1001",
        "altering_time":"2020-08-13 09:42:32",
        "cause":0,
        "callerArea": {
            "city":"北京",
            "provice":"北京"
        },
        "type":"after",
        "dir":1,
        "devicetype":"1",
        "duration":818,
        "agent_answer_time":"2020-08-13 09:42:33",
        "hangupdir":0,
        "rstime":"2020-08-13 09:42:34",
        "timestamp":1597282952,
        "end_time":"2020-08-13 09:56:11",
        "begin_time":"2020-08-13 09:42:32",
        "recordcode":"152_202080556074266084397_18910393942_18910393942_20200813094234_1597282954235",
        "operator_name":"1001",
        "caller":"18910393942",
        "filename":"/app/clpms/record/20200813/152_202080556074266084397_18910393942_18910393942_20200813094234_1597282954235.wav",
        "mediano":2,
        "device":"202080557173764336723"
    }
}

3.1.19 三方通话

{    "code": 0,    "message": "success",    "data": null}

// 发起三方成功
{
    "agentKey":"1001@wucb",
    "message": {
        "reason":"Success",
        "type":"tripartitetalk",
        "status":0 }


// 进入三方通话
{
    "agentKey":"1001@wucb",
    "message": {
        "type":"sanfangcall"
    }
}

3.1.20 咨询ivr 

{    "code": 0,    "message": "success",    "data": null} 

// 发起咨询服务成功
{
    "agentKey":"1001@wucb",
    "message": {
        "reason":"咨询转接成功.",
        "type":"consulationservice",
        "status":0
    }
}


// 咨询服务返回
{
    "agentKey":"1001@wucb",
    "message": {
        "callid":"202080556074266084400",
        "userdata":"{"callid":"202080556074266084400","orgcaller":"18910393942","called":"18910393942","groupid":802,"origShowcaller":"18910393942","agentkey":"1001@wucb","orgcalled":"8715628449220019","dir":1,"type":"makecall","start_time":"2020-08-13 10:21:03","caller":"18910393942","companyid":152,"filename":"10043.xml","userdevice":"202080557173764336733","connect_time":"2020-08-13 10:21:35","innercall":0,"device":"202080557173764336733","followData":{"key":"value"},"timestamp":"1597285261"}",
        "caller":"18910393942",
        "called":"18910393942",
        "type":"answer",
        "followData": {
            "key":"value"
        }
    }
}

3.1.21 转接ivr

{    "code": 0,    "message": "success",    "data": null}

{"reason":"挂机成功","type":"cancelmakecall","status":0}}
{
    "agentKey":"1002@zl",
    "message": {
        "callid":"20207091162065780764",
        "answer_time":"2020-09-17 19:29:39",
        "auto":false,
        "called":"13300000000",
        "calledArea": {
            "city":"南宁",
            "provice":"广西"
        },
        "operator_id":"1002",
        "altering_time":"2020-09-17 19:29:35",
        "cause":0,
        "callerArea": {
            "city":"",
            "provice":""
        },
        "type":"after",
        "dir":1,
        "devicetype":"1",
        "duration":13,
        "agent_answer_time":"2020-09-17 19:29:37",
        "hangupdir":0,
        "rstime":"2020-09-17 19:29:39",
        "timestamp":1600342175,
        "end_time":"2020-09-17 19:29:50",
        "begin_time":"2020-09-17 19:29:35",
        "recordcode":"307_20207091162065780764_1002_13300000000_20200917192939_1600342179356",
        "operator_name":"1002",
        "caller":"1002",
        "filename":"/app/clpms/record/20200917/307_20207091162065780764_1002_13300000000_20200917192939_1600342179356.wav",
        "mediano":1,
        "device":"20207092261577408548"
    }
}

3.1.22 获取空闲坐席

{    "code": 0,    "message": "success",    "data": null}

// 空闲坐席列表 与ccs保持一致 
{
    "agentKey":"1002@zl",
    "message": {
        "data": [
             {
                "agentInfo": [
 
                ],
                "groupid":1051,
                "groupname":"用于总机中的分机1001登陆的默认队列",
                "agents": [
 
                ]
            },
             {
                "agentInfo": [
                     {
                        "agentName":"1002",
                        "agentKey":"1002@zl",
                        "status":"onwork"
                    }
                ],
                "groupid":1038,
                "groupname":"预测技能组1",
                "agents": [
                    "1002@zl"
                ]
            },
             {
                "agentInfo": [
 
                ],
                "groupid":1039,
                "groupname":"预览技能组1",
                "agents": [
 
                ]
            }
        ],
        "cmdtype":1,
        "type":"idleagents"
    }
}

3.1.23 呼入事件通知

// 呼入振铃 
{
    "agentKey":"1000@wucb",
    "message": {
        "callid":"202080556038358745993",
        "userdata": {
            "callId":"202080556038358745993",
            "caller":"18910393942",
            "companyId":152,
            "called":"01081470001",
            "groupid":802,
            "connect_time":1594886022328,
            "queuePlaying":true,
            "executed":true,
            "autocall":10,
            "agentKey":"1000@wucb",
            "agentkey":"1000@wucb",
            "dir":0
        },
        "caller":"18910393942",
        "origcaller":"18910393942",
        "called":"01081470001",
        "nowgroupid":802,
        "type":"inringing",
        "timestamp":1594886045
    }
}


// 正在播放工号
{
    "agentKey":"1000@wucb",
    "message": {
        "type":"playtts"
    }
}


// 呼入接听
{   "agentKey":"1000@wucb",
    "message": {
        "callid":"202080556038358745993",
        "caller":"18910393942",
        "called":"01081470001",
        "type":"incall"
    }
}